RETURN POLICY

If you have questions or are unhappy with your product, please contact us and we will be happy to answer your questions or to arrange support for you. If within 30 days, you need to return your iron, please contact Customer Service so we can assist you. No returns will be processed after 30 days. The 30 days is calculated from the date of receipt which is based on the delivery date and is recorded on the tracking system.

Due to their personal nature, all hygiene products are not refundable and are excluded from any return or warranty policy.

All returned items must be shipped exactly as they are packaged, with all accessories included. You are solely responsible for all shipping costs. Luxurico.® will neither reimburse your shipping, nor provide shipping labels.

Your return will be processed and a 15% handling fee will be deducted from your return. The return processing period is approximately 5 business days after your return is received.

Please contact support@luxurico.com for return instructions.

 WARRANTY POLICY

Luxurico® will replace your styling iron for one year from the date of purchase (from an authorized retailer) if the product is defective in materials or workmanship. If you experience any problems with your iron after the 1 year period, please let us know. Warranty application is determined in the sole discretion of Luxurico® To be eligible for warranty protection, you must register your tool with Luxurico® by emailing a picture of your receipt or forwarding an order confirmation to support@luxurico.com

 

WARRANTY PROCEDURE

Please contact our Customer Service department to process a warranty exchange. The standard one year warranty replacement processing fee is $15.00 within the United States. All product WITHOUT a copy of PROOF OF PURCHASE will be considered as out of the warranty period. All product purchased from an unauthorized vendor will be considered outside the warranty period. If your iron is over a year old and you’re experiencing any problems, please email support@luxurico.com so we can help you.

In the event your iron is determined to have a manufacturer’s defect, your iron will be replaced and shipped back to you. If your iron is not determined to have a manufacturer’s defect, then the iron can be returned to you upon request.

 

LEGAL STUFF

In no event shall Luxurico be liable for any special, incidental, or consequential damages for breach of this or any other warranty, express or implied, whatsoever.

Any implied warranties, obligations or liabilities, including but not limited to the implied warranty of merchantability and fitness for a particular purpose shall be limited in duration to the one year duration of this written limited warranty.

The warranty does not apply in the following scenarios: any unauthorized party opened the product in an attempt to fix the product, normal wear and tear, damage caused by misuse or mishandling, incorrect voltage use, or due to user’s failure. Warranty application is determined in the sole discretion of Luxurico. In no event shall the Luxurico be liable for any special, incidental or consequential damages for breach of this or any other warranty, express or implied, whatsoever.  

 

A FINAL WORD

At The Luxurico® we want you to be thrilled with our tools. We want you to look and feel beautiful. We believe in the quality of our tools and test each iron thoroughly. We welcome your feedback and in the event of any problem, we welcome the opportunity to make it right!